Shipping & Returns

SHIPPING

All of our candles have free shipping Australia wide 🌸✨

All orders are shipped via Australia Post at the following rates:

Delivery Cost 

Australia  3 - 5 business days - Standard Shipping $9.20

Australia 1-3 business days - Express Shipping $11.20

New Zealand 8 - 14 business days - Standard $18.20

New Zealand 6 - 11 business days - Express $33.20

Up to 1kg:

Australia 3-5 business days - Standard Shipping $12.70

Australia 1-3 business days - Express Shipping $16.20

New Zealand 8 - 14 business days - Standard $24.00

New Zealand 6 - 11 business days - Express $39.00

Up to 2kg:

Australia 3-5 business days - Standard Shipping $16.30

Australia 1-3 business days - Express Shipping $20.30

New Zealand 8 - 14 business days - Standard $35.60

New Zealand 6 - 11 business days - Express $50.60

 

Australia - Greeting Cards & Stickers ONLY - NO TRACKING - 1-3 business days - $5.00

Australia - Greeting Cards & Stickers ONLY - NO TRACKING - 3-5 business days - $2.20 

NEW ZEALAND SHIPPING

We cannot ship Personalised candles that have dried flowers and or citrus as decoration, and we cannot ship bath salts due to Customs regulations.

Once your order has been shipped, you will receive an email notification with tracking information if applicable.

RETURNS

We want you to be completely satisfied with our products and will happily  accept returns on all full-priced items within 14 days if the product arrives broken, you are unhappy or it’s not what was described.

Returns

If you would like to return an item:

1. Email hmcreative.enquiries@hotmail.com to request a return.

2. Once the item(s) have been received, your refund will be issued within 3 business days. 

*shipping charges will not be included in the refund amount.